Frequently Asked Questions
How Does Your Automation Work?
Can I Cancel My Account At Any Time?
What Platform Do You Integrate With?
How will I know about the status of my ranking?
I’m ranking, but why am I not receiving any calls?
Can I hide personal information on my Google My Business?
Why am I getting bombarded with calls from other companies similar to Clear Choice?
When does the 90-Day Guarantee start?
The 90-Day Guarantee starts when you complete the following requirements:
1. Join the Lift-Off Call
2. Fill out and Submit all fields on our Intake Form
3. Submit your client list
4. Send the minimum required amount of photos for optimization.
I have the photos you require, but where do I send them?
You have three options to submit your photos:
1. Email the photos to firstname.lastname@example.org or to email@example.com
2. Share them via our Lead Connector Slack Channel
3. Share your photos via our upload link "Click HERE."
Do I need to create a Twilio Account?
No, Clear Choice System will provide a Twilio number that will be leased to you.
What is a Lift-Off Call?
It is an onboarding Zoom call with one of our Account Managers. On the lift-off call, we make sure that you and Clear Choice System have everything you need to start your road to success.
What if I want to be ranked in a different city?
We can't help you in this case because these restrictions are set by the Google algorithm. However, if your Google My Business has good reviews and outstanding performance, you will be getting traffic from 2-5 or more cities depending on your optimization and time.
I don’t have a physical address for my business and I am using my home address. Can that address be hidden on Google?
Yes, we can set it up without your home address, please make sure you tell this to your Account Manager so our team makes sure it is hidden.
Why am I still not ranking?
Ranking depends on a lot of factors such as customer reviews, creating new posts, and uploading the latest photos of your business (especially at-work photos). In most cases, if you are not ranking, one of our Account Managers will be reaching out to you and asking for the required content so we can help optimize and compete with the businesses in your city.
Why does my business not show up when I Google it?
In most cases, when a business is not verified with Google, you or your customers won't be able to find it on Google. If it is verified and still not appearing, then it needs Clear Choice Optimization.
What should I do if I have no new photos to provide?
We won't ask you about new photos unless your Google My Business needs new content and activity. If new photos are needed, we believe any business owner or assistant can easily take photos with their phone. We'll also share instructions to help explain what photos are required and how to take them, so you don't have to Google it.
Is it okay to have Geotags in different locations?
If you have a service based Google My Business profile without a business address, then geotags in different locations are okay. This does not apply for a business that has a permanent business address.
What keywords can we use to help my business’s searchability?
We can't say unless we look at the services you are providing. Once you give us your services, we'll help you add the right keywords/categories on Google so you are discovered for the service you're offering in your city.
Do you use and provide heat maps?
Yes, we do upon making a request for it.
What if Google changes its algorithm while you’re in the process of optimizing?
Our software runs on a smart AI, so if it senses any changes in Google's algorithm our software immediately adapts to the new changes. However, it takes 1-2 weeks to apply and optimize the new changes, which will be under review by Google.
How do I know what keywords or categories are listed for my business?
You can always visit your Google My Business profile and check your info tab or ask your Account Manager to give you all the information.
What is a keyword?
Keywords are ideas and topics that define what your content is about. In terms of Google My Business, they're the words and phrases that searchers enter into search engines (also called "search queries"), which help put your profile in front of your potential customers.
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