Frequently Asked Questions

Everything You Need to Know

Get answers to common questions about our AI agents, automation services, and how we help businesses grow.

AI Agents & Automation

What are AI Agents and how do they work?

Our AI agents are intelligent, automated systems designed to handle specific business tasks 24/7. We offer two specialized agents:

  • AI Receptionist: Answers calls, books appointments, follows up with leads, and sends reminders with natural, human-like conversation.
  • AI Marketing Agent: Manages your entire marketing presence including campaigns, social media, SEO, listings optimization, and lead follow-up.

Both agents use advanced AI technology to learn your business, understand customer needs, and take action autonomously while you focus on delivering your services.

How is this different from a chatbot?

Traditional chatbots follow pre-programmed scripts and can only handle basic questions. Our AI agents are far more advanced:

  • They understand context and can have natural, flowing conversations
  • They take real actions like booking appointments, sending follow-ups, and managing campaigns
  • They learn from interactions and adapt to your business needs
  • They handle complex tasks across multiple channels (phone, SMS, email, chat)

Think of them as actual team members who work tirelessly for your business, not just automated response systems.

Will customers know they're talking to AI?

Our AI agents communicate naturally and professionally, often indistinguishable from human interaction. However, we believe in transparency. When appropriate, customers may be informed they're interacting with an AI assistant.

The focus is on providing excellent service — our agents are trained to be helpful, empathetic, and efficient. Most customers care more about getting quick, accurate help than whether it comes from AI or a human.

Can the AI handle my specific business needs?

Yes! Our AI agents are customized for each business. During setup, we train your agents on:

  • Your specific services, pricing, and policies
  • Your brand voice and communication style
  • Common customer questions and concerns
  • Your booking systems and processes

Whether you're a restaurant, salon, plumbing service, law firm, or any other business, our agents adapt to your industry and unique requirements.

What happens if the AI can't answer something?

Our AI agents are smart enough to know their limitations. If they encounter a question or situation beyond their scope:

  • They'll gather the customer's information and specific question
  • They'll notify you immediately via your preferred method
  • They'll let the customer know you'll follow up personally
  • They'll schedule a callback at a convenient time

You're always in control, and complex situations get the human attention they deserve.

How quickly can I get my AI agents set up?

Most businesses are up and running within 7-14 days. The setup process includes:

  1. Onboarding Call: We understand your business, goals, and processes
  2. Customization: We train your AI agents on your specific business
  3. Integration: We connect your agents with your existing systems
  4. Testing: We ensure everything works perfectly
  5. Launch: Your AI agents go live and start working!

We handle all the technical work — you just need to provide information about your business during the onboarding process.

Getting Started & Support

How Do I Get Started?

Getting started is simple! Book a free consultation with our team to discuss your business needs and see our AI agents in action. We'll show you exactly how they can help your specific business, answer all your questions, and create a customized plan.

No technical expertise required — we handle everything from setup to training to launch.

What Kind Of Support Do You Provide?

Support is at the heart of everything we do. We offer:

  • 24/7 email support for any questions or issues
  • Dedicated account manager for personalized assistance
  • Comprehensive tutorial library for quick answers
  • Regular check-ins to optimize your AI agents' performance
  • Ongoing updates and improvements to your AI systems

Your success is our priority, and we're always here to help you get the most from your AI agents.

What do I need to do to get the best results?

Results vary depending on your business and location, but most businesses experience the best results when they:

  1. Participate in the onboarding call and share detailed business information
  2. Provide access to your existing systems (booking, CRM, etc.)
  3. Share your customer list (if available) for better targeting
  4. Submit quality photos and content about your business
  5. Respond to any requests from your account manager promptly

The more information you provide, the better your AI agents can represent your business.

What is a Lift-Off Call?

It's your onboarding call with one of our Account Managers. During this call, we:

  • Learn about your business, services, and goals
  • Understand your customer journey and pain points
  • Discuss how to customize your AI agents
  • Set up integrations with your existing systems
  • Create your roadmap to success

This call ensures you and Clear Choice System have everything needed to start your journey to automated growth.

Technical & Platform

How Does Your Automation Work?

We provide comprehensive automation that executes and automates workflows across your high-value business processes. Our AI agents work together to:

  • Answer calls and book appointments automatically
  • Send personalized SMS, email, and chat messages
  • Follow up with leads at optimal times
  • Manage your calendar and send reminders
  • Run targeted marketing campaigns
  • Update your social media presence

Everything runs on autopilot while you maintain full visibility and control.

What Platforms Do You Integrate With?

Our system integrates seamlessly with the tools you already use:

  • Calendar systems (Google Calendar, Outlook, etc.)
  • CRM platforms and booking systems
  • Payment processors
  • Social media platforms
  • Google My Business and online listings
  • 2000+ apps through Zapier integration

We work with your existing tech stack — no need to change what's already working.

Do I need to create a Twilio Account?

No, Clear Choice System will provide a Twilio number that will be leased to you. We handle all the technical setup so you can start receiving and making calls through your AI receptionist immediately.

How Secure Is My Customer Data?

Data privacy and security is our top priority. We ensure:

  • Full compliance with all governing laws and regulations (GDPR, CCPA, etc.)
  • Enterprise-grade encryption for all data
  • Secure data storage with regular backups
  • Strict access controls and monitoring
  • Regular security audits and updates

Your customer data is protected with the same standards used by major financial institutions.

SEO & Marketing Results

How will I know about my marketing results?

Clear Choice System provides detailed reporting every month. You'll receive:

  • Custom reports showing your ranking improvements
  • Call and lead tracking metrics
  • Website traffic and conversion data
  • Campaign performance analytics
  • AI agent activity summaries

You'll always know exactly how your investment is performing and where opportunities lie.

I'm ranking, but why am I not receiving calls?

Top ranking doesn't guarantee all profile visits will convert into leads. Several factors affect call volume:

  • Quality of your business photos and presentation
  • Customer reviews and ratings
  • Completeness of your business information
  • Market demand and seasonality
  • How you present your value proposition

Our AI Marketing Agent helps optimize all these elements. While we bring prospects to you, maintaining professional presentation is crucial for conversions. That's where our AI Receptionist comes in — ensuring every opportunity is captured when prospects do reach out.

What if I want to be ranked in a different city?

Google's algorithm has restrictions based on your business location. However, if your Google My Business has good reviews and strong performance, you'll naturally get traffic from 2-5 or more surrounding cities depending on your optimization and time.

Our AI Marketing Agent continuously optimizes your presence to maximize your geographic reach within Google's guidelines.

Can I hide personal information on my Google My Business?

Yes! You can have a "service-only" business for your Google My Business, which will hide any personal information including your home address. Just inform your Account Manager during setup, and we'll ensure your privacy is protected while maintaining strong local search visibility.

Why am I still not ranking?

Ranking depends on multiple factors including:

  • Customer reviews and ratings
  • Regular posting and content updates
  • Fresh, quality photos (especially at-work photos)
  • Consistent business information across platforms
  • Website quality and SEO
  • Competition in your market

If you're not ranking as expected, your Account Manager will reach out to identify what's needed and help you optimize these factors. Our AI Marketing Agent also continuously works on improving your visibility.

What if Google changes its algorithm?

Our software runs on smart AI that automatically detects and adapts to Google algorithm changes. When changes are detected:

  • Our AI immediately adjusts your optimization strategy
  • Changes are applied and optimized within 2 weeks
  • Your Account Manager monitors the transition
  • You're kept informed of any significant updates

You don't have to worry about keeping up with algorithm changes — we handle it automatically.

Still Have Questions?

Book a free consultation and we'll answer all your questions personally.

Schedule Your Free Consultation